FAQs

1.When I attempt to start the car, it starts but shut off a few seconds, what's the reason?

There are possible 4 reasons:

A. Please check whether theignition wire & starter wire in 6 Pin wire harness are well connected or not;

B. The fuel pump wire in main wire harness not connect well which lead to there is no electricity when you want to start the vehicle. The fuel pump wire is recommended to connect with the fuel pump wire or oil pump wire /oil path motor /sucker motor/ in the vehicle, if you can't find these wires in the vehicle, you can connect it with the constant +12 wire or tach wire.

C.If there is chip immobilizer in your vehicle factory key fob, you should add an extra bypass module, please make sure the bypass module is well installed and connected in order that you can start your vehicle.

D. The starting time is not enough. If so, you need to prolong the engine starting time.

2.I am unable to use remote engine start function, what's the reason?

Please see if there is remote engine start function in your kits. If yes, check with following possible reasons:

A.Please check if the fuel pump wire in main wire harness is correctly connected or not.

B.The hand brake should be in neutral position when use the remote start function for a manual gear car.

You can also refer to the info in the user manual.

C.If there is chip immobilizer in your vehicle factory key fob, you should add an extra bypass module, please make sure the bypass module is well installed and connected in order that you can start your vehicle.

D. Please make sure you operate the remote start function correctly. For how to operate remote engine start function, please refer to user manual of the item.

3.When I open the door, I heard the control module is sound click sometimes, but when I close the door, it’s normal, is this a defective product?

No. When you open the vehicle door, the relay in the control module need to work and will sound click for a few seconds and this is normal. And when you close the door, the clicks will stop accordingly as the relay is not in working status.

4.I turn on PKE function then start the car, but when I stop and cut off the engine, the PKE function is automatically turn off and I have to turn it on again, what's the reason?

The problem should due to the door trigger wire not correctly connect.

5.The remote working distance is too short?

Please adjust the alarm antenna mount position. And make sure which is not touch any metal product directly.

6.I press the button on key fob, but the device has no reaction, why?

Possible reasons;

A.The battery has no power, please replace with a new battery

B.Adjust the device antenna till you get a maximum working range.

7.Can I install it myself?

Most of our items are required to be installed by qualified installer or trained staff only. And we strongly recommend you install it by a qualified alarm installer if you are not familiar with car alarm installation.

8.Can I get tech support from your company?

Yes, you can contact us at any time you prefer.